Staff Name	Monday	Tuesday	Wednesday	Thursday	Friday
Ben	Online Bookings General Enquiries Reviews	Schedule optimisation Reschedule bookings Book in Tenant New Waiting	Online Bookings General Enquiries	Schedule optimisation Reschedule bookings Book in Tenant New Waiting	Online Bookings General Enquiries Book in Tenant* New Waiting*
Shannon	Certificates Certificate Enquiries Refunds*	Online Bookings General Enquiries Billing e-mails*	Certificates Certificate Enquiries Booking Support* Private : Credit Control	Online Bookings General Enquiries	Certificates Certificate Enquiries Schedule optimisation Private : Credit Control Refunds*
Stephen	Engineer availability checker General Enquiries Missing certificate monitoring Status Updates Missing certificate Follow up CO Alarm – check* Certificate Follow Ups Quotes Quote Follow Ups Reviews *Look at diagnostic statuses follow up on quotes, parts ordered. *Cancel any bookings that are over 3 hours long not paid within 3 days	Certificates Certificate Enquiries Status Updates Daily List	General Enquiries Missing certificate monitoring Status Updates Missing certificate Follow up Certificate Follow Ups Quotes Quote Follow Ups Reviews *Look at diagnostic statuses follow up on quotes, parts ordered. *Cancel any bookings that are over 3 hours long not paid within 3 days	Certificates Certificate Enquiries Status Updates Daily List	Reminders & Provisionals Missing certificate monitoring Status Updates Missing certificate Follow up Certificate Follow Ups Quotes Quote Follow Ups Reviews Daily List
Soyful & Ferdous	Follow Finance schedule: Please ensure *CO Report / Stk mgn (weekly) *Open Non attendnance *Freshbooks quality control and outstanding payments *Expenses (Fresh books) *Engineer Expenses *Engineer insurance Plumb center Engineer Uniform